Data Retention Policy
Tuto Education Platform
Operated by: Tarun Tageja
Location: Ho Chi Minh City, Vietnam
Contact: support@tutoglobal.com
Effective Date: Upon App Launch
Last Updated: December 26, 2024
Overview
This Data Retention Policy explains how Tuto Education Platform handles, stores, and deletes your personal information and student education records. We are committed to protecting your privacy while complying with legal requirements and providing quality educational services.
Key Principles:
- We retain data only as long as necessary
- You have control over your data
- Schools control student education records
- We delete data securely when no longer needed
- We comply with FERPA, COPPA, and applicable privacy laws
Data Retention Periods - Quick Reference
| Data Type | Retention Period | Deletion Process |
|---|---|---|
| Active Account Data | While active | 30 days after deletion request |
| Student Education Records | School controlled | Requires school approval |
| Inactive Accounts | 365 days | Auto-deleted after 30-day notice |
| Messages/Content | While active | 30 days after deletion |
| Photos/Media | While active | Immediate or when school deletes |
| Analytics Data | 90 days | Automatic |
| Audit Logs | 7 years | Automatic (anonymized) |
| Backup Data | 30-90 days | Automatic |
Your Rights
✓Right to Access
View your personal data and know what we have about you
✏️Right to Rectification
Correct inaccurate or update outdated information
🗑️Right to Deletion
Delete your personal account and data
📦Right to Data Portability
Export your data in a machine-readable format
Parental Rights (Children Under 13):
Parents have special rights to review, delete, and control their child's data. Contact us at support@tutoglobal.com with subject "COPPA Request"
How to Request Deletion
Individual User Deletion
- Send email to support@tutoglobal.com
- Subject: "Account Deletion Request"
- Include: Your name, email, school (if applicable)
- We confirm within 48 hours
- 30-day grace period (you can cancel)
- Permanent deletion after 30 days
Note: Student education records require school administrator approval
Student Data Deletion (Parents)
- Coordinate with school administrator (schools own student records per FERPA)
- Email: support@tutoglobal.com
- Subject: "Student Data Deletion"
- Include: Child's name, school, parent verification
- We verify with school administrator
- Process deletion after school approval
School Data Deletion (Administrators)
- Email: support@tutoglobal.com
- Subject: "School Data Deletion"
- We offer data export before deletion
- 30-day grace period
- Complete deletion of all school data
How to Export Your Data
Data Export Process
- 1
Send Email Request
To: support@tutoglobal.com, Subject: "Data Export Request"
- 2
We Process Within 30 Days
We collect all your data from our systems and create a secure archive
- 3
Receive Export
Email notification with secure download link (valid for 7 days)
What's Included:
- User profile information and account settings
- Messages and communications
- Student information (if you're a parent)
- Photos and media you uploaded
Available Formats:
Student Data (FERPA & COPPA)
FERPA Compliance
For Student Education Records:
- • Schools own and control records
- • Parents can access their child's records
- • Retention controlled by school policy
- • We delete when school requests
COPPA Compliance
For Children Under 13:
- • Parental consent required
- • Parents can review all data
- • Parents can delete child's data
- • Limited data collection only
School vs. Parent Control: Schools maintain ownership of student education records. Parents requesting deletion of student data must coordinate with school administrators.
Backup and Recovery Data
Why We Maintain Backups:
- Disaster recovery
- System failures and data corruption protection
- Business continuity
Backup Retention:
Important: When you delete your account, data is removed from active systems immediately. Backup copies remain until natural expiration (up to 90 days) but cannot be recovered or accessed during this time.
Exceptions to Deletion
We may retain data longer than stated if required for:
Legal Obligations
Required by law, regulation, court order, or legal proceedings. Examples: Tax records (7 years), Financial records (7 years), Audit logs (7 years)
Fraud Prevention
To investigate suspected fraud or abuse, prevent future violations, and protect other users. Retained as long as necessary for investigation (up to 7 years for serious violations)
Anonymous Data
Completely anonymized, aggregated data that cannot identify individuals. Used for service improvement and retained indefinitely.
Contact Us
General Inquiries
Data Requests
Data Access: Subject: "Data Access Request"
Data Export: Subject: "Data Export Request"
Account Deletion: Subject: "Account Deletion Request"
Student Data: Subject: "Student Data Deletion"
COPPA: Subject: "COPPA Request"
Response Time: General inquiries: 48 hours | Data requests: 30 days | COPPA requests: 30 days
Thank you for trusting Tuto Education Platform with your family's educational data.
Last Updated: December 26, 2024 | Version 1.0
Questions about data retention? Email us at support@tutoglobal.com
We're happy to explain how we handle your data.